1. How do I change or cancel an order?
2. What are my payment options?
3. When will I be charged?
1. When will my order be shipped?
2. What are your shipping rates?
3. Do you offer international shipping?
4. Do you offer in-store pickup?
Returns & Exchanges
1. What is your return policy?
You can view our return policy here.
2. Can I return a sale item?
3. Can I exchange an item for a different size?
4. Can I return an item in-store?
1. How can I model for Mercantile?
Contact firstname.lastname@example.org for information.
2. How can I contact your Buying team?
Email email@example.com for any questions.
3. How can I contact customer service?
Email firstname.lastname@example.org or call (503) 223-6649.
4. Do you have a personal shopping service?
5. What is the history of Mercantile?
You can read about our history here.