FAQs

Orders

1. How do I change or cancel an order?

2. What are my payment options? 

3. When will I be charged?

Shipping

1. When will my order be shipped?

2. What are your shipping rates?

3. Do you offer international shipping?

4. Do you offer in-store pickup?

Returns & Exchanges

1. What is your return policy?

You can view our return policy here.

2. Can I return a sale item?

3. Can I exchange an item for a different size?

4. Can I return an item in-store?

Miscellaneous Inquiries

1. How can I model for Mercantile?

Contact hello@mercantileportland.com for information. 

2. How can I contact your Buying team?

Email hello@mercantileportland.com for any questions.

3. How can I contact customer service?

Email hello@mercantileportland.com or call (503) 223-6649. 

4. Do you have a personal shopping service?

5. What is the history of Mercantile?

You can read about our history here.