Return Policy

Return Policy
We want you to be 100% satisfied with your purchase and understand if you need to make a return.  

Items can be returned or exchanged and must be received by us within 7 days of receipt. Items must be unworn, unwashed, unused, undamaged, and with all original tags attached. Customers are responsible for Return shipping.  Please note: jewelry and sale items are NOT RETURNABLE.
We will provide full-refund or exchange for all eligible returns.

If you would like to make a return, contact us at hello@mercantileportland.com or by telephone 503-223-3387
 
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or jewelry.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you will be refunded on your original payment method and you will receive a confirmation email. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any questions at hello@mercantileportland.com or 503-223-3387.